Even if part of our workshop is affected by the flood, your orders will be manufactured. Unfortunately, but with a delay. Thank you for your patience. 🙏

Shipping and Payment

fajfkaShipping:

We deliver the purchased goods to the customers' addresses using the courier transport company Dachser. Delivery time of goods is subject to availability. If you have an ordered product that you have in stock, ship it ten times a day when the order is closed. Delivery later on carrier speed and season. 

 

fajfkaWholesale shipping:

Transport parameters Dachser GLS
E-mail acquisition (from Benlemi) regarding dispatch YES YES
E-mail acquisition (from carrier) that order has been accepted YES (to the customer) YES (to the distributor)
E-mail acquisition (from carrier) on the day of delivery YES (to the customer) YES (to the distributor)
SMS acquisition (from carrier) on the day of delivery NO YES (to the customer)
Contact for carrier YES YES
Acquisition call (from carrier) on the day of delivery YES (to the customer) NO
Postponement of delivery to another day YES Only by previous agreement with the courier
Re-delivery YES NO
Distribution points NO YES
Quality of delivery Premium Standard
Benefits Dachser GLS
Acquisition call to the customer Price
Multiple acquisition Distribution points

 

fajfkaPayment:

We provide our customers with 3 payment options. We currently offer the option of paying for purchased goods by bank transfer and through the GoPay and PayPal payment gateways. An amount of € 2 is charged for the payment option through the PayPal gateway.